We ship within the United States. Unfortunately, we do not offer international shipping at this time.

If you haven't received your order within the estimated delivery timeframe and haven't received any updates, please check your order tracking information. If the tracking indicates an issue, please contact our customer support team. You can email us at support@embermont.com. We aim to respond within 24 hours during our 9:00 AM to 5:00 PM PT (Pacific Time) business hours.

Once your order is dispatched from our warehouse, we'll email you a shipping confirmation with a tracking number, allowing you to track the status and location of your order.

If you notice an error with your shipping address, please email us as soon as possible within 24 hours at support@embermont.com with your name and order number so we can update the shipping address before your order leaves our warehouse. If your order has already been dispatched, we cannot guarantee that the address can be changed, but we'll do everything we can to help.

Unfortunately, we do not offer warehouse pickup. All orders are shipped directly to the shipping address provided at checkout.

Yes, we accept returns under our 30-Day Return Policy. All returned items must be in new, unused condition and in their original packaging. If you have any questions about our Return Policy, please email us at support@embermont.com. We aim to respond within 24 hours during our 9:00 AM to 5:00 PM PT (Pacific Time) business hours.

Once we've received and inspected your returned item, you'll receive your refund within 10–12 business days, depending on your card issuer's policies. Refunds are issued only to the original payment method used for the purchase.

To start a return please email us on support@feanatic.com. For full information visit us our return policy page.

We accept the following payment methods:

• Visa
• Mastercard

We ensure that every credit card transaction takes place in a secure environment. The Embermont payment system uses 128-bit SSL encryption to protect your information. You can verify that your transaction is secure by looking for the padlock icon in your web browser's address bar.

We do not retain your credit card information after your order is complete. Instead, your payment information is securely transmitted directly to our payment processors. You can shop with confidence knowing that your payment information is protected with every purchase.

Embermont is committed to providing a safe, enjoyable, and secure online shopping experience for all customers. For your protection, we have implemented a payment security screening process.

To help protect against unauthorized transactions, we may need to verify customer details before processing certain orders. Please ensure that your contact information is accurate and up to date in case we need to confirm your order.

We're based in Sacramento, California, United States.

5618 Red Oak Court, Sacramento, CA 95829, United States

You can contact us by email:

Email: support@embermont.com

Our team is happy to help you. We aim to respond within 24 hours during our 9:00 AM to 5:00 PM PT (Pacific Time) business hours.

Have any questions? Reach out to our friendly team

If you have any questions, read our helpful FAQs, or please contact us. We aim to respond within 24 hours of your inquiry. Our business hours are between 9:00 AM to 5:00 PM PT (Pacific Time) (except weekends, when we are closed).

Thank you for choosing Embermont. We look forward to serving you with transparency, integrity and our commitments.

Store Name: Embermont
Company Name: Embermont LLC
E-mail: support@embermont.com
Address: 5618 Red Oak Court, Sacramento, CA 95829, United States
Service Hours: Monday–Friday, 9:00 AM–5:00 PM PT (Pacific Time)