Return and Refund Policy

If you are not completely satisfied with your purchase, please contact us by email within 30 days of receiving your order to request a full or partial refund, where applicable. Please review our Return Policy below for more details.

Sale or discounted items are considered final sale and cannot be returned for a refund or store credit. If your refund request is approved, a 25% restocking fee based on the product price will apply. This fee does not apply to returns resulting from a defective product or an error on our part.

RETURNS

We offer a 30-Day Return Policy. You may return your order within 30 days of receiving it. All returned items must be unused, in their original condition, and in the original packaging.

General Return Guidelines

• Eligibility: Returns are accepted within 30 days of receiving your order.
• Item Condition: Items must be unused, in their original condition, and in the original packaging.
• Proof of Purchase: A valid proof of purchase (receipt or order confirmation) is required for all returns.

Return Requirements

• Original Packaging: The item must be returned in its original packaging.
• Defective or Damaged Items: If your item arrives damaged or defective, please contact our customer support team within 30 days of delivery to begin the return process.
• Incorrect Items: If you receive the wrong item, please contact us within 30 days of delivery so we can arrange a return and replacement.

RETURN PROCESS

To start a return, please email support@embermont.com to request a Return Merchandise Authorization (RMA) number and a prepaid shipping label. Our customer service team replies within 24–48 hours during working days.

Once you receive your RMA number, securely pack the item in its original packaging, print the provided shipping label, and attach it to the outside of the package.

Returns sent without prior authorization will not be accepted.

Return Shipping Costs

• If the return is due to a defective product or an error on our part, we will cover the return shipping costs.
• For all other returns, customers are responsible for the return shipping costs.

REFUNDS

Once we receive and inspect your returned item(s), we will process your refund and notify you of the outcome.

Approved refunds will be issued to the original payment method used for the purchase. Depending on your financial institution, refunds typically appear within 10–12 business days. For refund inquiries, please contact support@embermont.com.

If a refund cannot be processed back to your original payment method due to merchant-related issues, we will issue the refund by bank transfer. We do not issue refunds through Cash App, Payoneer, Venmo, or similar payment platforms.

EXCHANGES

We do not offer direct exchanges. If you would like a different item, please return your original purchase for a refund and place a new order. Returns must be initiated within 30 days of delivery.

RESTOCKING FEES

Approved returns are subject to a 25% restocking fee based on the product price. This fee does not apply to returns caused by defective products or shipping errors on our part.
If you have any questions, please contact us at support@embermont.com.

EXCEPTIONS

If you receive a defective or damaged item, please contact us using the details below so we can arrange an appropriate resolution.

DELIVERIES TO AN INCORRECT ADDRESS

Orders are shipped to the delivery address provided during checkout. If an incorrect shipping address is entered, we cannot be held responsible for any resulting loss or failed delivery.

SALE ITEMS

Only regular-priced items are eligible for refunds. Sale or discounted items cannot be refunded or canceled.

QUESTIONS

If you have any questions about our Return Policy, please review our helpful FAQs. If you still need assistance, please contact us. Our customer service team replies within 24–48 hours during working days.

Our Business Information

Store Name: Embermont
Company Name: Embermont LLC
E-mail: support@embermont.com
Address: 5618 Red Oak Court, Sacramento, CA 95829, United States
Service Hours: Monday–Friday | Customer service replies within 24–48 hours during working days.