Shipping Policy

Order Processing Time

All orders placed before 5:00 PM PT are typically processed within 1–2 business days (Monday–Friday) after your order is placed and payment has been confirmed. Processing times may be extended during peak seasons or due to unforeseen circumstances. If delays occur, we will notify you as soon as possible.

Important Notes

• Processing time is the time required to prepare and dispatch your order after payment has been successfully confirmed.
• Orders placed after business hours or on weekends will be processed on the next business day.
• Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking information.
• Orders are not processed or shipped on weekends or public holidays.

Free Shipping Policy

We offer free standard shipping on all orders within the United States.

• Shipping Method: Economy (Free Shipping)
• Order Processing Time: 1–2 Business Days (Monday–Friday)
• Shipping Time: 3–5 Business Days (Monday–Friday)
• Price: Free

Order Cut-Off Time

Orders placed before 5:00 PM PT will begin processing on the same business day. Orders placed after the cut-off time will be processed on the next business day.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to track your shipment.

If you need assistance with tracking your order, please contact us at support@embermont.com. Our customer service team replies within 24–48 hours during working days.

Shipping Carrier Information

We exclusively use the United States Postal Service (USPS) as our primary shipping carrier.

Shipping Method

Standard Free Shipping

• All orders are shipped using USPS Standard Shipping.
• Estimated delivery times are based on USPS delivery estimates and may vary depending on your location.

Shipping Restrictions

• Continental United States: We ship to all states within the continental United States.
• Alaska & Hawaii: We also ship to Alaska and Hawaii. Additional shipping charges may apply and will be displayed during checkout.
• International Shipping: We currently ship only within the United States.
• PO Boxes: We do not ship to PO Box addresses.
• Delivery Delays: Delivery delays may occur due to weather conditions, natural disasters, or other circumstances beyond our control.

How Do I Update My Shipping Address?

Once an order is in transit, we cannot change the delivery address.

If you need to update your shipping address, please contact us within 24 hours of placing your order at support@embermont.com. Our customer service team replies within 24–48 hours during working days.

I've Changed My Mind. How Do I Cancel My Order?

If you decide to cancel your order before it has been shipped, we can cancel it and issue a full refund.

If you need assistance, please contact support@embermont.com. Our customer service team replies within 24–48 hours during working days.

My Order Arrived Damaged. What Should I Do?

If your package arrives damaged during transit, please refuse delivery if possible and contact our customer support team immediately.

If the package was delivered while you were unavailable, please contact us so we can help resolve the issue in accordance with our Return Policy.

What If My Order Is Lost in the Mail?

If you have not received your order within 3–6 business days, please contact us.

We will work with the shipping carrier to locate your package. If the shipment is confirmed lost and the shipping address provided was correct, we will send a replacement order at no additional cost.

If an incorrect shipping address was entered during checkout, we cannot be held responsible for the lost shipment.

Questions About Our Shipping Policy?

If you have any questions, please review our FAQs. If you still need assistance, please contact us.

Our Business Information

Store Name: Embermont
Company Name: Embermont LLC
E-mail: support@embermont.com
Address: 5618 Red Oak Court, Sacramento, CA 95829, United States
Service Hours: Monday–Friday | Customer service replies within 24–48 hours during working days.